Return & Refund Policy

Last Updated: September 23, 2026

At MotorMad Performance, we aim to provide high-quality motorcycle parts and accessories. Please review this Return & Refund Policy before placing an order.

By purchasing from MotorMad Performance, you acknowledge and agree to the terms of this policy, subject to your rights under applicable law.

1. Eligibility for Returns

A return may be accepted when:

• The wrong product was supplied by MotorMad Performance.

• The product received is defective or damaged.

• The product is materially different from the product described on the website.

• The product is eligible for return under the applicable product-specific return terms.

To request a return, please contact us within 7 days of delivery.

The product must generally be:

• Unused.

• Uninstalled.

• In its original condition.

• Returned with its original packaging, accessories, and included components.

• Free from scratches, marks, modifications, or installation damage.

Products that have been installed, modified, painted, cut, drilled, altered, or otherwise used may not be eligible for return unless the issue is determined to be a manufacturing defect.

2. Non-Returnable Products

For hygiene, safety, manufacturing, customization, or product-specific reasons, certain products may not be eligible for return.

These may include:

• Custom-made products.

• Personalized products.

• Made-to-order products.

• Products manufactured specifically according to customer requirements.

• Products that have been modified at the customer's request.

• Products that have been installed or used.

• Products damaged through improper installation or use.

• Products altered, painted, drilled, cut, or otherwise modified after delivery.

• Products returned without prior approval.

• Products damaged due to customer handling.

Where a product is specifically identified as non-returnable or final sale on its product page, those terms will apply, subject to applicable law.

3. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Order number.

• Photographs of the product received.

• Photographs of the packaging and shipping label.

• A description of the issue.

After verification, MotorMad Performance may arrange a replacement or another appropriate resolution.

4. Damaged Products

Please inspect your package when it arrives.

If the package or product appears damaged, opened, or tampered with, please take clear photographs and/or video before disposing of the packaging.

For products damaged during transportation, contact us within 48 hours of delivery with:

• Order number.

• Photographs/videos of the package.

• Photographs/videos of the damaged product.

• Photographs of the shipping label.

We will review the claim and, where appropriate, coordinate with the shipping provider.

5. Manufacturing Defects

If you believe a product has a manufacturing defect, contact us with photographs, videos, your order number, and a description of the issue.

The product may need to be inspected before a return, replacement, repair, or refund is approved.

Damage caused by incorrect installation, accidents, misuse, modifications, neglect, or normal wear and tear is not considered a manufacturing defect.

6. Return Approval

Do not send a product back without contacting MotorMad Performance first.

Returns sent without prior approval may be refused or may result in delays in processing the request.

Once your return request has been reviewed, we will provide the applicable return instructions if the return is approved.

7. Return Shipping

If the return is required because:

• We sent the wrong product; or

• The product was defective or damaged before delivery,

MotorMad Performance may arrange or reimburse reasonable return shipping costs, subject to verification.

If a return is approved for another reason, the customer may be responsible for the applicable return shipping costs.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error attributable to MotorMad Performance.

8. Refunds

Once a returned product has been received and inspected, we will determine whether the refund requirements have been satisfied.

If approved, the refund will generally be processed through the original payment method.

Depending on the payment provider or banking institution, the time taken for the refund to appear in your account may vary.

MotorMad Performance is not responsible for delays caused by banks, payment gateways, or other financial institutions after the refund has been successfully initiated.

9. Partial Refunds

A partial refund may be considered where:

• A product has a minor verified defect that does not require replacement.

• Only part of an order is eligible for a refund.

• A product is returned with missing components or packaging, where applicable and permitted.

• Another partial-resolution arrangement has been agreed with the customer.

Any partial refund will be determined after reviewing the specific circumstances.

10. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

An order may be cancelled before it has entered processing or production, subject to applicable terms.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

For custom-made, made-to-order, or pre-order products, cancellation terms may differ because production or procurement may begin specifically for the customer's order.

11. Pre-Orders and Made-to-Order Products

Pre-order and made-to-order products may require additional production time.

Estimated production and dispatch dates are provided as estimates and may change due to manufacturing, material availability, quality-control, or logistical circumstances.

Because these products may be produced or procured specifically for the customer, they may be subject to different cancellation and return conditions, as stated on the relevant product page or communicated at the time of purchase.

Nothing in this section limits any mandatory rights available to customers under applicable law.

12. Exchanges

Where available, an exchange may be offered instead of a refund for eligible products.

Exchanges are subject to product availability and the same eligibility requirements applicable to returns.

If the requested replacement product is unavailable, an alternative resolution may be offered.

13. Product Compatibility

Customers are responsible for checking product compatibility before purchasing.

A product that does not fit because the customer selected the incorrect motorcycle model, generation, year, variant, or configuration may not qualify for a refund if the product supplied matches the order.

Please contact MotorMad Performance before purchasing if you are uncertain about compatibility.

14. Installation and Modification

MotorMad Performance is not responsible for return or refund claims resulting from:

• Incorrect installation.

• Improper fitting.

• Installation by an unqualified person.

• Modification of the product.

• Damage caused during installation.

• Use of incompatible components.

• Accidental damage.

• Racing or misuse.

• Failure to follow installation instructions.

Products that have been installed or modified may be refused for return unless the issue is determined to be a qualifying manufacturing defect.

15. Refunds for Undelivered or Returned Shipments

If an order is returned to MotorMad Performance because of an incorrect address, refusal of delivery, failure to accept the shipment, or repeated unsuccessful delivery attempts, any refund will be processed according to the circumstances of the order.

Applicable shipping, return, or logistics costs may be deducted from the refundable amount where permitted by applicable law.

16. Promotional Orders and Discount Codes

Orders placed using promotional discounts, coupon codes, bundles, or special offers may be subject to specific return or refund conditions.

If part of a discounted bundle is returned, the refund may be recalculated based on the applicable individual product or promotional pricing.

Coupon codes and promotional discounts are generally not refundable as cash.

17. How to Request a Return or Refund

To request a return, replacement, or refund, contact MotorMad Performance with:

• Order number

• Customer name

• Product name

• Reason for the request

• Photographs/videos where applicable

Please do not return any product until you receive instructions from us.

18. Inspection and Final Decision

All returned products may be inspected before a refund, replacement, or exchange is approved.

If the returned product does not meet the applicable return conditions, MotorMad Performance may reject the return or offer an alternative resolution, subject to applicable law.

19. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any consumer rights, warranties, guarantees, or remedies that cannot legally be excluded or limited under applicable Indian law.

Where applicable law provides a customer with rights greater than those described in this policy, those legal rights will continue to apply.

20. Changes to This Policy

MotorMad Performance may update this Return & Refund Policy from time to time.

Any updated version will be published on this page with a revised Last Updated date.

21. Contact Us

For return, refund, replacement, or cancellation enquiries, please contact MotorMad Performance through the contact information provided on our website.

Please include your order number when contacting us about an existing order.

MotorMad Performance
Website: motormadperformance.com
India