Shipping Policy

Last Updated: September 23, 2026

At MotorMad Performance, we aim to process and deliver your orders safely and as quickly as possible. Please read the following shipping policy before placing an order.

1. Order Processing

• Orders are generally processed within 2–5 business days after payment confirmation.

• Custom-made, made-to-order, pre-order, or specially fabricated products may require additional processing time. The estimated processing period will be mentioned on the respective product page whenever applicable.

• Orders are not processed or dispatched on Sundays and public holidays.

• Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided during checkout.

2. Shipping Across India

We currently ship our products across India through our logistics partners.

• Delivery usually takes approximately 3–7 business days after dispatch, depending on the delivery location.

• Remote or difficult-to-service locations may require additional delivery time.

• Delivery estimates are indicative and may vary due to courier delays, weather conditions, holidays, transportation issues, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

From time to time, MotorMad Performance may offer free shipping promotions or other shipping-related offers. The applicable terms will be displayed during the promotion.

4. Order Tracking

Once your order has been dispatched, tracking details will be provided through the contact information associated with your order.

You may use the tracking information to monitor your shipment's progress.

If tracking information does not update for an extended period, please contact us so that we can assist you.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

MotorMad Performance is not responsible for delays, failed deliveries, or additional shipping charges caused by:

• Incorrect address

• Incomplete address

• Incorrect phone number

• Incorrect PIN code

• Recipient being unavailable

• Refusal to accept the shipment

If a shipment is returned to us because of incorrect or incomplete information provided by the customer, additional shipping charges may apply for re-shipping the order.

6. Delayed Deliveries

While we work with our logistics partners to deliver orders within the estimated timeframe, delivery delays may occur due to circumstances outside our control, including:

• Weather conditions

• Natural disasters

• Transportation disruptions

• Courier operational issues

• Public holidays

• Strikes or other logistical disruptions

• Government restrictions

• Incorrect or incomplete delivery information

Such delays do not automatically qualify an order for cancellation or refund.

7. Damaged Packages

Please inspect the package when it is delivered.

If the package appears seriously damaged, opened, tampered with, or otherwise compromised, please take clear photographs/videos of the package before opening it and contact us as soon as possible.

For products damaged during transit, please contact us within 48 hours of delivery with:

• Order number

• Photographs of the shipping package

• Photographs/videos of the product

• Description of the damage

We will review the issue and coordinate with the courier where applicable.

8. Missing or Lost Shipments

If your order has been marked as delivered but you have not received it, please contact us as soon as possible.

We may need to verify the delivery status with our logistics partner before determining the appropriate resolution.

9. Undelivered / Returned Shipments

If a shipment is returned to MotorMad Performance because the customer:

• Refused delivery

• Was unavailable for repeated delivery attempts

• Provided incorrect or incomplete shipping information

• Failed to collect the shipment

the customer may be responsible for the applicable return and/or re-shipping charges.

Any refund for a returned shipment will be handled in accordance with our Refund & Cancellation Policy.

10. Pre-Order Products

Products marked as Pre-Order may have a different dispatch timeline from regular in-stock products.

The estimated dispatch or production timeline will be mentioned on the product page where applicable.

If an order contains both in-stock and pre-order products, the order may be dispatched together once the pre-order product becomes available unless otherwise communicated by MotorMad Performance.

11. International Shipping

International shipping may be available for selected products and destinations.

International customers are responsible for any applicable:

• Customs duties

• Import taxes

• Local taxes

• Customs clearance charges

• Other destination-country fees

These charges are not included in the product price unless explicitly stated.

International delivery times may vary significantly depending on the destination country and customs clearance process.

12. Contact Us

If you have any questions regarding your shipment or delivery, please contact MotorMad Performance through the contact details provided on our website.

Please include your order number when contacting us regarding an existing order so that we can assist you more efficiently.

MotorMad Performance
Website: motormadperformance.com